House Rules & Policies at Riverside Retreat, Thiruvalla

Guest Guidelines & Transparency

House Rules & Policies

Welcome to your private sanctuary by the Manimala River! To ensure a safe, comfortable, and memorable stay for you and all future guests, we kindly request that you review and adhere to our house rules. By confirming your booking at Riverside Retreat, you agree to the policies outlined below.

1. Arrival & Departure

  • Check-in Time: 2:00 PM onwards.
  • Check-out Time: 11:00 AM.
  • Early Check-in / Late Check-out: Subject to room availability and prior approval from management. Additional nominal charges may apply.
  • Government ID Verification: As per local statutory regulations and police guidelines, all adult guests must present a valid original government-issued photo ID (Aadhaar Card, Passport, or Driving License; Passport and valid Visa for foreign nationals) upon check-in.

2. Occupancy & Guests

  • Maximum Capacity: The property accommodates a standard base of 8 guests across the 3 private bedrooms, and up to a maximum of 15 guests utilizing our spacious air-conditioned first-floor hall with extra floor mattresses.
  • Extra Guests & Visitors: Unregistered guests or day visitors are not permitted on the estate grounds without prior approval from management.
  • Events & Parties: Family get-togethers, intimate celebrations, and small gatherings are warmly welcome. Event-related arrangements (decorations, outside catering, audio setup) involve additional costs and require advance coordination and payment. Please contact us to discuss your requirements.

3. Property Use & Neighborhood Respect

  • Quiet Hours: Riverside Retreat is nestled in a serene riverside neighborhood. Please keep outdoor noise, speaker volumes, and music to a respectful minimum between 10:00 PM and 7:00 AM.
  • Smoking Policy: Smoking is strictly prohibited inside the villa, bedrooms, living spaces, and bathrooms. Smoking is permitted only in designated outdoor areas. Please use the provided ashtrays and do not discard cigarette butts on the estate grounds or into the river.
  • Illegal Substances: The use, possession, or distribution of illegal drugs or contraband on the property is strictly forbidden and will result in immediate eviction without a refund, alongside notification of local law enforcement.

4. Kitchen & Dining

  • Self-Catering: You are welcome to use our fully equipped kitchen for both vegetarian and non-vegetarian cooking.
  • Cleanliness & Maintenance: We request that guests clean up major kitchen spills immediately. If you prefer not to wash cookware and dishes, our on-site staff can assist with daily dishwashing.
  • Garbage Disposal & Food Storage: Please dispose of waste in the designated segregated bins provided. Kindly keep food items covered and sealed to avoid attracting insects or pests.

5. Safety & Security

River Safety (CRITICAL ADVISORY)

The Manimala River's depth varies drastically and drops off abruptly. Swimming is strictly prohibited for children and non-swimmers. Experienced adult swimmers may enter strictly at their own risk, and never during the monsoon or rainy season. Children must be supervised by an adult at all times when near the riverfront.

  • 24/7 Perimeter Security: For the safety of your family and vehicles, the exterior compound, parking lot, and entry gates are monitored by 12 CCTV cameras 24/7. All interior villa living spaces and bedrooms are 100% private with zero cameras.
  • Personal Belongings & Valuables: Please secure your personal valuables. Riverside Retreat is not liable for any loss or damage to personal property during your stay.

6. Damages & Breakages

  • Property Condition: Guests are kindly expected to leave the villa and amenities in the same general condition as found upon arrival.
  • Immediate Reporting: Please report any accidental damages, breakages, or malfunctioning appliances immediately so our staff can attend to them quickly.
  • Financial Responsibility: The booking guest is financially responsible for any deliberate damages, missing items, or excessive cleaning required beyond normal use. These replacement or repair costs will be billed directly to the guest.

7. Pet Policy

  • Pet-Friendly Stays: Well-behaved pets are welcome upon prior request!
  • Pet Guidelines: Pets must not be left unattended inside the bedrooms, and owners are responsible for cleaning up after their pets on the estate grounds. Any damage caused to furnishings or linens will be charged accordingly.

8. Cancellation & Refund Policy

Standard Cancellation

Bookings canceled up to 7 days before the scheduled check-in date will receive a 100% full refund.

Late Cancellation

Cancellations made within 7 days of the scheduled check-in date are non-refundable.

A Note from Your Host

We want you to feel completely at home and enjoy every moment of your riverside holiday. These guidelines help us maintain the highest standards of cleanliness, luxury, and safety for you and future guests. If you need anything at all during your stay, our on-site staff is available 24/7 to assist you.